Privacy Policy – Utkal Rides Self Drive Car Rental Bhubaneswar

Privacy Policy

At Utkal Rides, accessible from https://utkalrides.com, protecting the privacy and personal data of our customers is a top priority. This Privacy Policy details the types of information we collect, record, and how we handle it in compliance with legal documentation standards.

1. Information We Collect

To process a self-drive car booking, we must collect specific personal identifying information, including:

• Identity Verification Docs: Photographs or uploads of your valid Driving License, Aadhar Card, or Passport.
• Contact Information: Your name, email address, phone number, and physical mailing address.
• Booking Details: Pickup location, trip duration, vehicle model, and real-time flight tracking parameters.
• Payment Details: Transaction receipts and bank account details (collected solely for deposit refund processing). We do not store credit card credentials.

2. How We Use Your Information

We use the gathered information to provide reliable rental services, including:

• Verifying driver identity to comply with local transport regulations and insurance criteria.
• Configuring booking records, rental contracts, and generating transparent billing receipts.
• Coordinating doorstep or airport terminal deliveries.
• Communicating support instructions, safety checklists, and processing deposit refunds.
• Assisting law enforcement in investigations concerning traffic fines, accidents, or theft.

3. Data Retention & Document Safety

• We implement standard secure server encryption techniques to keep your documents safe.
• All uploaded documents are stored in password-protected databases accessible strictly by authorized rental verification officers.
• Personal documentation is securely archived and purged in accordance with standard legal data retention policies once it is no longer required for active contract verification or tax audits.

4. Third-Party Data Sharing Policy

We strictly adhere to a **zero-spam, zero-sell** policy. We do not rent, lease, or sell your personal details, email address, or license documents to any third-party marketing companies.

Your data is shared only with:

• Government or transport authorities if required to resolve speeding tickets, parking fines, or toll disputes.
• Insurance underwriters in the event of accidental vehicle damage claims.

5. Cookies and Analytics

We use standard cookies on our website to analyze visitor behavior, manage website sessions, and improve interface response times. No sensitive personal documents are collected or tracked through our cookie policy.

6. Your Data Rights

You hold full legal rights to request access to the personal data we store, ask for corrections, or request complete removal from our billing software once all booking contracts and financial settlements are finalized. Contact us at **info@utkalrides.com** to initiate a request.